Jump to the main content block
:::  Home |  NTUH |  Sitemap |  中文版
Patient & Visitor

Admission Information

NTU Hsin-Chu Hospital Admission Guide

The following guide serves to facilitate your admission and acclimatization to the hospital environment. All hospital staff should present authentic identification; patients have the right to refuse any medical services provided by individuals who do not present authentic ID. Please direct any inquiries to our nursing staff. We wish you an uneventful stay and a speedy recovery!

    Details Location
Admission Check-in Check-in Time Please check-in before 9 am if your surgery is scheduled on the day of admission; for other patients, please check-in between 9am to 2pm. Your bed may not yet be available if you check-in early. A precise check-in time will be assigned to you during the Covid-19 pandemic.

Our staff will contact you via phone one day before your scheduled admission as a reminder. You will also be notified in the case that no free beds are available.
Hospital Lobby Admission Counter
Required Documents
  1. National Health Insurance IC Card (if applicable).
  2. National ID Card, Alien Residence certificate and/or passport.
Hospital Lobby Admission Counter
Pre-admission Fasting □ No fasting necessary
□ No food, drink (including water) or medications
□ No food, drink (including water), but continue medications
from _____ AM/PM of __________________(date)
Admission For Surgery
  1. Consent for surgery and anesthesia must be co-signed by an adult relative within the third degree (i.e., spouse, parent, child or sibling).
  2. An adult family member is required to accompany you in the afternoon before and on the day of surgery.
  3. Please remove gel nails to prevent interference with your treatment.
Hospitalization and Treatment Fees Payment can be made via cash, ATM card transfer (remittance-free) or credit card upon your discharge from the hospital. Hospital Lobby Admission Counter
If you need to reschedule your admission or have other inquiries, please contact us (from 08:00 to 16:30) at (03)532-6151 ext. 6758
Food and Drink Food Heating Food heaters are available round the clock; microwave ovens are available at the convenience store. Wards, Convenience Store
Drinking Water Drinking fountains are available at all wards. Wards
Meals Hospital meals can be arranged for patients and accompanying family members at the nursing station.

Meals are also available at the food court/convenience store of both campuses; please note that patients dressed in hospital gowns or with indwelling IVs/catheters are not allowed.
Wards, Ground Floor Food Court/stores.
Laundry Washing and Drying Laundry rooms with coin-operated washing machines and dryers are available at all floors. Wards
Necessities Daily Necessities
  1. To ensure your personal hygiene, please prepare your own toiletries, clothes and slippers. Necessities can be purchased at the ground floor stores.
  2. Blankets are provided for the patient only; accompanying family members will need to either provide their own blanket or rent one from the hospital at NTD 100 per piece.
Ground floor stores/shops
Hot Water Supply Hot water for showering is provided between 8:30am to 12am (midnight); a slight drop in water temperature is expected after 12am. Wards
Fall Precautions Please ensure that someone is at your bedside to aid you if:
  • You experience dizziness when sitting up.
  • You are attempting to get up after being bedridden for a prolonged period.
  • You are getting out of bed for the first time after surgery.

Please report any wet floors to our staff immediately; pay attention to signs and notices if floor cleaning is in progress.
  • Be certain to notify our nursing staff if you wish to leave the ward; please comply with instructions from the medical staff.
  • If caregivers need to leave the patient’s bedside, please ensure that the bed rails are pulled up.
Tobacco Ban In accordance with tobacco hazard prevention regulations, smoking is prohibited throughout the hospital grounds. Smoking cessation services are available at the Chest and Family Medicine Outpatient Departments. Hospital Grounds
Fire Prevention and Appliance Safety
  1. Please do not utilize high power consumption appliances in the ward (e.g., steamers, stoves, heaters, electric blankets, toasters, electric kettles, coffee machines, hair dryers, microwave ovens, bottle sterilizers). Extension cords are not allowed.
  2. Charging stations are available in the ground floor outpatient lobby and the 2nd floor operating theater waiting room. We advise against charging your laptop or cellphone in your room; if you need to do so, ensure someone is present while the device is charging.
  3. Pleasing notify our nursing staff if you need to utilize a self-prepared medical device; use of such devices is only allowed after the staff has evaluated its safety. Please follow our regulations for its use.
  4. Fire extinguishers are deployed along both sides of the ward aisles. The fire escapes are at the far ends the ward aisle.
Equipment and Facilities Please notify our nursing staff of any damaged or malfunctioning equipment in the ward. The hospital will seek compensation if equipment or facilities are wantonly damaged or removed without consent. Wards
Valuables Please refrain from bringing any valuables or excess cash to the hospital; mind your cellphone and other personal belongings. Wards
Visting Hours and Safety
  1. Please keep your room door closed but unlocked; notify our staff immediately if you notice any unidentified or suspicious individuals.
  2. For your health and safety, visitors are only allowed during specific hours, and must be undergo body temperature checks and TOCC survey. One accompanying family member is allowed per patient. An accompanying pass will be issued at the nursing station, and the pass must be returned upon discharge.
  3. Visitors with fever (ear temperature > 37.5°C), infectious diseases (e.g., flu, chickenpox, enterovirus, measles...), mental instability or under substance influence are not allowed.
Temporary Leave
  1. Temporary leave from the hospital is limited to 4 hours/day per NHI regulations; leave must be approved by your physician, and you cannot spend the night away from the hospital. Please only leave after you have completed your leave application and notify the nursing staff upon your return. Expiring your leave by more than 4 hours will be treated as discharge against medical advice.
  2. Please notify our nursing staff if you need to leave the ward for any reason.
  3. Leaving the hospital is not permitted during the Covid pandemic.
Restraints If it is deemed necessary to restrain you during your stay and treatment, the medical staff will inform and acquire consent from your family member or proxy. Wards
ATM ATMs are available in the ground floor elevator lobby of the New Wing. New Wing Ground Floor  Elevator Lobby
Ambulation Wheelchairs and Orthotics Wheelchairs, walker orthotics and potty chairs are available for loan at the nursing station; please return them after use. Wards
Parking Please pay your parking fee before picking up your car to prevent a long wait at the parking lot exit. Parking Lot
Personal Hygiene Hand Sanitization To prevent the spread of contagions, please wash your hands after entering and before leaving your room. Alcohol handwash dispensers are available at all elevator lobbies. Wards
Miscellaneous Wi-Fi Wi-Fi access is available in all hospital wards. Wards
Meditation and Prayer A Buddhist prayer room is available on the 6th floor of the Bamboo Wing (Mon-Sat 8am to 5pm). Bamboo Wing 6th Floor
Recreation A music and art gallery is available in the hospital lobby, with seasonal display of artwork. Ground Floor Lobby


  1. Should you require to hire a caregiver, please apply through legitimate channels; illegal hiring carries a fine of NTD 150,000 to 750,000.
  2. If you are willing to sign up for organ donation, application forms are available at our nursing stations, Bamboo Wing ground floor lobby information counter, or through the Taiwan Organ Registry and Sharing Center (0800-888-067 working hours, https://www.torsc.org.tw/about/about_08.jsp).
  3. We respect your autonomy regarding healthcare decisions. Application forms for advance directives regarding end-of-life care, do-not-resuscitate orders and assigning a medical proxy are available.
  4. Telephone consultations:

(03)532-6151 with the following extensions:

Social welfare and donations: 6001, 6002
Drugs and medications: 4102
Information center: 6644
Information center: 1138
Referral center: 6699, 4022
Community health center: 4004, 4005
Nutrition counseling: 4300, 4306
Breast cancer support group: 6008
Renal failure support group: 2015.

Please direct complaints to (03)543-0806.

Data Maintainer:NTU Hsin-Chu Hospital   Updated:2022-02-09
Reproduction of any content from this website for use by an internet service provider on any other websites is strictly prohibited.
This restriction does not apply to online search or hyperlink directing users to the hospital's website or domain.
This site is best viewed in resolution of 1920*1080 and Chrome & Firefox & Microsoft Edge.