NTU Hsin-Chu Hospital Admission Guide
The following guide serves to facilitate your admission and acclimatization to the hospital environment. All hospital staff should present authentic identification; patients have the right to refuse any medical services provided by individuals who do not present authentic ID. Please direct any inquiries to our nursing staff. We wish you an uneventful stay and a speedy recovery!
|Admission Check-in||Check-in Time||Please check-in before 9 am if your surgery is scheduled on the day of admission; for other patients, please check-in between 9am to 2pm. Your bed may not yet be available if you check-in early. A precise check-in time will be assigned to you during the Covid-19 pandemic.
Our staff will contact you via phone one day before your scheduled admission as a reminder. You will also be notified in the case that no free beds are available.
|Hospital Lobby Admission Counter|
||Hospital Lobby Admission Counter|
|Pre-admission Fasting||□ No fasting necessary
□ No food, drink (including water) or medications
□ No food, drink (including water), but continue medications
from _____ AM/PM of __________________(date)
|Admission For Surgery||
|Hospitalization and Treatment Fees||Payment can be made via cash, ATM card transfer (remittance-free) or credit card upon your discharge from the hospital.||Hospital Lobby Admission Counter|
|If you need to reschedule your admission or have other inquiries, please contact us (from 08:00 to 16:30) at (03)532-6151 ext. 6758|
|Food and Drink||Food Heating||Food heaters are available round the clock; microwave ovens are available at the convenience store.||Wards, Convenience Store|
|Drinking Water||Drinking fountains are available at all wards.||Wards|
|Meals||Hospital meals can be arranged for patients and accompanying family members at the nursing station.
Meals are also available at the food court/convenience store of both campuses; please note that patients dressed in hospital gowns or with indwelling IVs/catheters are not allowed.
|Wards, Ground Floor Food Court/stores.|
|Laundry||Washing and Drying||Laundry rooms with coin-operated washing machines and dryers are available at all floors.||Wards|
||Ground floor stores/shops|
|Hot Water Supply||Hot water for showering is provided between 8:30am to 12am (midnight); a slight drop in water temperature is expected after 12am.||Wards|
|Fall Precautions||Please ensure that someone is at your bedside to aid you if:
Please report any wet floors to our staff immediately; pay attention to signs and notices if floor cleaning is in progress.
|Tobacco Ban||In accordance with tobacco hazard prevention regulations, smoking is prohibited throughout the hospital grounds. Smoking cessation services are available at the Chest and Family Medicine Outpatient Departments.||Hospital Grounds|
|Fire Prevention and Appliance Safety||
|Equipment and Facilities||Please notify our nursing staff of any damaged or malfunctioning equipment in the ward. The hospital will seek compensation if equipment or facilities are wantonly damaged or removed without consent.||Wards|
|Valuables||Please refrain from bringing any valuables or excess cash to the hospital; mind your cellphone and other personal belongings.||Wards|
|Visting Hours and Safety||
|Restraints||If it is deemed necessary to restrain you during your stay and treatment, the medical staff will inform and acquire consent from your family member or proxy.||Wards|
|ATM||ATMs are available in the ground floor elevator lobby of the New Wing.||New Wing Ground Floor Elevator Lobby|
|Ambulation||Wheelchairs and Orthotics||Wheelchairs, walker orthotics and potty chairs are available for loan at the nursing station; please return them after use.||Wards|
|Parking||Please pay your parking fee before picking up your car to prevent a long wait at the parking lot exit.||Parking Lot|
|Personal Hygiene||Hand Sanitization||To prevent the spread of contagions, please wash your hands after entering and before leaving your room. Alcohol handwash dispensers are available at all elevator lobbies.||Wards|
|Miscellaneous||Wi-Fi||Wi-Fi access is available in all hospital wards.||Wards|
|Meditation and Prayer||A Buddhist prayer room is available on the 6th floor of the Bamboo Wing (Mon-Sat 8am to 5pm).||Bamboo Wing 6th Floor|
|Recreation||A music and art gallery is available in the hospital lobby, with seasonal display of artwork.||Ground Floor Lobby|
(03)532-6151 with the following extensions:
Social welfare and donations: 6001, 6002
Drugs and medications: 4102
Information center: 6644
Information center: 1138
Referral center: 6699, 4022
Community health center: 4004, 4005
Nutrition counseling: 4300, 4306
Breast cancer support group: 6008
Renal failure support group: 2015.
Please direct complaints to (03)543-0806.